Operations and communications staff coordinating across programme teams
Shared Systems

Cross-Cutting Functions & Systems

Five functions serve every pillar equally, reporting through the CEO rather than sitting inside any one pillar's budget or leadership line.

Placing these five functions outside pillar leadership keeps them from being pulled toward any single pillar's priorities: Research & M&E has to be able to report unfavourable findings about any programme, and Partnerships & Finance has to allocate donor relationships based on institutional strategy, not the loudest pillar. Reporting through the CEO — see Governance — is what preserves that independence.

Function 01

Policy & Advocacy

Policy analysis and briefs, stakeholder advocacy campaigns, and legislative engagement that translate programme evidence into policy influence.

Performance Metrics
  • Number of policy briefs adopted
  • Stakeholder engagement events held
Function 02

Research, Monitoring & Evaluation

Baseline studies, mixed-methods evaluations, and the real-time dashboards described in our measurement framework.

Performance Metrics
  • Evaluation completion rate
  • Dashboard uptime and usage
Function 03

Partnerships & Finance

Donor relations, diversified revenue development, and financial management and compliance across all five partnership models.

Performance Metrics
  • % funding diversification
  • Timely audited financial statements
Function 04

Communications & Knowledge Management

External communications, knowledge product development, and learning events that turn programme evidence into shareable institutional knowledge — see Insights & Publications.

Performance Metrics
  • Media reach
  • Knowledge product downloads
Function 05

Operations & Human Resources

Procurement and logistics, staff recruitment and development, and the office and IT systems every pillar and function relies on.

Performance Metrics
  • Staff retention rate
  • Procurement cycle time